ITSM Analyst

ID: 598809
Type: Contract
Location: Libertyville, IL
Contact Email: ebryant@judge.com
Salary: $90-100k
Our client is currently seeking an ITSM Analyst

This job will have the following responsibilities:
  • Assist the customer in navigating IT Service Management solutions and processes 
  • Develop ITSM system and process workflow
  • Help with service on-boarding activities as it relates to Knowledge and ITSM application changes
  • Helping with ITSM administration 
  • Help on projects with and/or create end user Knowledge content, training, and video snippets
  • Ensure content stays relevant, champion adoption, and promote and train on emerging trends in content delivery

Qualifications & Requirements:
  • ITSM experience
  • Ability to interact with all levels of an organization
  • ITIL certification a plus
  • Excellent communication 
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