Program Manager IV

ID: 642392
Type: Contract
Location: Durham, NC
Contact Email: vshukla@judge.com
Salary: Open
Our client is currently seeking a Program Manager IV for Durham, NC with the duration of 12+ Months with good possibility of extension.

POSITION DESCRIPTION:
In this position, you will:

  • Manage a portfolio of complex projects that are considered highly cross-functional, business-critical or customer-impacting.
  • Projects may include:
    • overhauling existing business support systems & tools;
    • developing and launching new products;
    • implementing price changes for existing products and customers;
    • deploying new field operations procedures;
    • deploying new customer premises equipment — and more.
  • Partner closely with colleagues from Customer Service, Engineering, Network Deployment and Operations, Sales and Marketing, Legal, Government Relations, HR, Communications, and other functions to ensure full project operational readiness.
  • Leverage your excellent foundational project management skills. Create and fastidiously track/document project timelines, status and risks. Lead meetings, take notes, distribute and monitor AIs. Anticipate and creatively solve — or escalate — roadblocks when they arise, to ensure on-time project completion. Build consensus where disagreement arises. Regularly present on the status of your projects to organizational leadership.
  • Influence product and business strategy when appropriate, in order to ensure that projects are making progress and remain in alignment with overall business goals.
  • Oversee system readiness testing, or “SRT” (does it technically work end to end in a field environment) and market readiness testing or “MRT” (can we operationally support with sales, Customer support, billing etc. in an end to end in a field environment).
  • Act as the ultimate protector of the customer to ensure nothing is launched without being ready operationally as well as technically. Drive a culture of “no surprises” — ensuring all parties who are directly involved with projects, and even those who are not, are aware of project status, and ripple effects, long before any changes occur. 

Skill/Experience/Education:
Mandatory:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of relevant work experience in program/project management.
  • Excellent communication skills. 

Desired:

  • Knowledge of the Fiber Product Area and/or the ISP/Cable business.
  • Experience implementing billing platforms and features.
  • Experience managing new product and feature launches within a complicated systems & tools environment.

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