eLearning Course Development to Standardize Client's Customer Service Practices
Executive Summary
A multinational bakery manufacturing company looking to invest in a more standardized, modern training program for its frontline employees faced a tight deadline.
The Challenge: Meeting tight training deadlines
As part of a larger initiative to update and standardize company training, the company wanted a custom learning solution that would provide frontline employees with the tools to perform their jobs consistently and more effectively. In order to create an interactive training program that could be delivered, either as instructor-led training (ILT) or eLearning, the company invested in Alchemy Creator, a courseware tool used to produce training courses.
However, due to scheduling conflicts and a lack of resources, the company could no longer oversee the training program internally.
The Solution: Develop custom, industry-specific training modules
Needing a quick turnaround, the company partnered with Judge Learning Solutions (JLS) to develop and deploy a custom training program using Alchemy. The JLS team worked closely with the company and its subject matter experts to determine the cadence of training modules, procedures, and associated delivery schedules within Alchemy.
JLS also developed training on specific FDA-regulated topics including Mold Basics, Safe Quality Food Commitment, Food Safety Modernization Act, Chemical Control, and Internal Audits among others. Working closely with the company, Judge’s learning specialists developed detailed training modules in Alchemy to address these subjects.
To meet the tight deadline, a JLS Instructional Designer (ID) used an Agile development approach, correcting any timing or system issues as the program developed. JLS graphic designers worked alongside the ID and project management team to produce high-quality, custom graphics, narration, and display text specific to each module.
The Result: Custom, interactive training delivered on time within budget
Covering a wide variety of specific topics, the JLS team developed interactive modules that could be delivered either as ILT or eLearning. Each module included engaging photos and videos, along with instructional demos, to promote active listening and engagement. JLS placed interactive quizzes at the end of each module to test comprehension and included remediation loops to assist struggling learners. This approach enabled learners to increase their knowledge and improve their skills across the FDA-mandated topics to better perform their jobs.
Related Case Studies
Navigating ERP Challenges in Food Distribution: Aligning Systems with Unique Operational Needs
A prominent food distributor faced challenges with their existing ERP system, VAI S2K Enterprise OnCloud. The system’s misalignment with their operational model resulted in increased workarounds, higher operating costs, and significant frustration. They turned to Judge to assess the current situation and advise on ERP solutions for their unique business.
Transformative Learning Program Initiative for a Leading Electric Utility Corporation
To enhance learning across three subsidiaries, a prominent electric utility corporation partnered with Judge Learning Solutions to conduct an in-depth needs analysis and design an effective integrated learning program. This initiative aimed to elevate learner experience, optimize training and operational resources, reduce seat time, and enhance customer satisfaction.
A Dedicated RPO Delivery Team Solves Talent Crisis for Leading Financial Services Company
A Chicago-based financial services company specializing in equity derivatives clearing faced challenges in finding and hiring niche technology talent for critical projects. Data-driven solutions and ongoing support were needed to fill vacant roles efficiently and rapidly. The company partnered with The Judge Group using a Recruitment Process Outsourcing (RPO) model to fill 65 roles across various functional areas of the company’s business, including niche technology roles, and provide ongoing support and training.
