TECHNICAL SUPPORT ANALYST
1.) ITIL experience 2 + years
2.) Windows server experience 1+ year
3.) Help desk experience -2 + years
4.) Strong communications
NICE TO HAVE
2.) Excel skills
3.) office 365 experience
Level 2 helpdesk support
Excellent communication skills required
Working on Internet tracking tools, service desk tools, troubleshooting, supporting individual users (200 users). Laptop, desktop and mobile deployment.
Should be a team-player, self-starter and a person with basic etiquettes.
Experience in working with midsize or a large size company.
Should take up initiative to improve the process.
Ability to work in a dynamic environment.
Dealing with management and executives
70% would be desktop support and 30% mobile support.