Customer Success Executive

ID: 645160
Type: Contingency
Location: Santa Monica, CA
Contact Email: achristensen@judge.com
Salary: Open
Our client is currently seeking a Customer Success Executive in Santa Monica, CA! 

Please email updated resume to Alaina at achristensen@judge.com.

This job will have the following responsibilities:
  • First point of contact for customers, typically through Intercom chat platform, Salesforce cases, or incoming calls.
  • Understand the client’s needs and resolve their requirement efficiently and politely while providing customer education articles to encourage use of digital knowledgebase 
  • Troubleshooting any potential reported bugs and providing necessary steps to recreate to the technical team (engineers/development)
  • Informing the CSM / Account Management team of any new issues identified on their accounts
Qualifications & Requirements:
  • Excellent customer interaction skills both verbal and written
  • Enjoys being part of a multi-functional team, and able to work across design, support, development, delivery, and all parts of the business.
  • Process driven and very organized. Able to structure your day with minimal interaction from supervisors 
  • Goes the “extra mile” to deliver timely solutions, always keeping the customer updated.
  • Quick learner with aptitude and desire to learn new technologies
  • SaaS platform support and customer experience acumen.
  • Writing and updating knowledge-base articles as gaps are discovered.
  • Some experience with network and hosted voice technology
  • Experience working within or as a partner to flexible workspace operators.
  • CRM, billing, and support platform experience, such as Salesforce.com, Zendesk
  • Financial accounting software experience, such as Sage, Quickbooks, Yardi
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